Complaints procedure

Our commitment to you

At McKenzie Finance each of our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times.

We are in receipt of your complaint and we will deal with it promptly, effectively and in a positive manner.

McKenzie Finance Complaints Procedure

If you have a complaint about the service which you have received please send written correspondence to

111 Union Street


G1 3TA

Or alternatively please call one of our dedicated advisors:

0141 380 0588

If we are unable to resolve your complaint initially, a written acknowledgement will be issued to you no later than 48 hours from receiving your complaint.

Your concerns will be fully investigated by the Complaints team and a final response will be issued to you within eight weeks of the initial receipt of your complaint or we will explain why we are not able to issue a response at that time. At this point a hold letter will be sent explaining this.

We will try to resolve your complaint within 3 working days. If we can resolve it, we will confirm this through a written acknowledgement with a resolution and next steps. If your complaint is not resolved within 3 days then you will receive written acknowledgement of your complaint and you will receive a final response within 8 weeks.

The Money Advice Service is an impartial service set up by the Government to help people manage their money. To find out more about free debt advice, visit

Licensed by the Information Commissioner's Office Under the Data Protection Act. Registration Number: ZA443849. Registered Company Number SC602753.

McKenzie Finance Limited is as an Appointed Representative of  Your Mortgage Direct Ltd who are fully authorised and regulated by the Financial Conduct Authority. FCA registered number 812542.

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Call 0141 380 0588 for further information.

© 2018 McKenzie Finance Ltd. All Rights Reserved.

McKenzie Finance Complaints Procedure